Privacy Policy

Welcome to Dubbix!

Your privacy and trust are of utmost importance to us. Dubbix is a platform operated and owned by Qorden AI Ltd., a leading provider of advanced AI-driven solutions. This Privacy Policy reflects Qorden AI Ltd.’s commitment to protecting user data and complying with applicable data protection laws, including those of the Dubai Courts. This document outlines how we collect, use, disclose, and protect your personal data.

Dubbix is dedicated to safeguarding the personal information of its users, ensuring that our data processing practices are transparent, fair, and in accordance with applicable laws. This Privacy Policy applies to all users of Dubbix’s services, including our website, mobile applications, and other related services (collectively, the “Services”).

The Purpose of this Privacy Policy

This Privacy Policy aims to:

• Explain what personal and sensitive data we collect and why.
• Describe how we process, store, and safeguard your data.
• Inform you of your rights under the Dubai Courts Data Protection Law and how you can exercise them.
• Clarify how we share data with trusted third parties and our compliance with international data transfer requirements.

Scope of the Privacy Policy

This Privacy Policy applies to all personal data processed by Dubbix in connection with our Services, whether accessed via our website, mobile applications, or other platforms.

By using Dubbix’s Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms outlined herein, please discontinue your use of the Services.

For any questions or concerns about this Privacy Policy or your personal data, please contact us at:
[email protected]

Data Collection and Usage

To provide you with the best possible experience and ensure that our Services operate effectively, Dubbix collects and processes certain personal data. Below are the types of data we collect, the purposes for which we collect it, and how it is used in compliance with the Dubai Courts Data Protection Law No. 5 of 2020.

Types of Data Collected

• Personal Data
  We may collect the following personal information from you:
  • Name and contact information (e.g., email address, phone number, physical address).
  • Payment information (e.g., credit card details, billing address) for subscription and transactional purposes.
  • Account information (e.g., username, profile details).
• Sensitive Personal Data
  In specific cases, such as voice transformation or dubbing services, we may process sensitive personal data, including biometric data (e.g., voice recordings). Such processing is performed with your explicit consent and in compliance with Dubai Courts regulations.
• Usage Data
  We collect information about how you interact with our Services, including:
  • Device information (e.g., IP address, browser type, operating system).
  • Log data (e.g., pages visited, session duration, and features used).
  • Location data (where consented and applicable).
• Technical Data
  Information related to system performance, app errors, and diagnostic data may be collected to maintain and improve our Services.

Purpose of Data Collection

We process your data for the following purposes:

• Providing and Improving Services
  • To operate and deliver core functionalities, such as multilingual video dubbing, speech-to-speech conversion, and accent adjustments.
  • To personalize and enhance your experience based on your preferences.
• Subscription and Payment Processing
  • To manage your subscriptions, process payments, and handle billing inquiries.
• Communication
  • To send service-related notifications, updates, or alerts.
  • To respond to your inquiries and provide customer support.
• Compliance and Legal Obligations
  • To comply with applicable laws, including Dubai Courts data protection regulations.
  • To detect, prevent, and address fraudulent or unlawful activities.
• Marketing and Promotions
  With your explicit consent, we may use your data to send promotional materials or information about new features, services, or offers.
• Service Analytics and Improvement
  • To analyze usage trends and improve the functionality, performance, and reliability of our Services.

How We Use Your Data

All personal data is processed in a manner consistent with the purposes stated above. We ensure that data usage is:

• Transparent: You are informed about how your data is being used.
• Purposeful: Your data is only used for the purposes it was collected for.
• Secure: We apply robust security measures to protect your data from unauthorized access.

Legal Basis for Processing

Dubbix processes your personal data in strict compliance with the Dubai Courts Data Protection Law No. 5 of 2020. The legal basis for processing your personal data depends on the specific purpose for which the data is collected and processed. Below are the lawful grounds on which we rely to process your data.

Consent

We process your personal data with your explicit consent in the following cases:

• When you provide biometric data (e.g., voice recordings) for voice transformation or dubbing purposes.
• When you subscribe to receive marketing communications or promotional materials.
• When cookies or similar tracking technologies require your consent under applicable laws.

You have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

Contractual Necessity

We process your personal data when it is necessary to perform a contract to which you are a party, or to take steps at your request before entering into such a contract. Examples include:

• Managing your subscription and providing access to our services.
• Processing payments and handling billing-related inquiries.
• Delivering services such as speech-to-speech conversion, video dubbing, and accent adjustments.

Legal Obligation

We process personal data where it is necessary for compliance with a legal obligation to which Dubbix is subject. For example:

• Complying with Dubai Courts regulations, including obligations related to data retention, user rights, and reporting obligations.
• Responding to lawful requests from authorities or courts in compliance with applicable laws.

Legitimate Interests

We may process your personal data to pursue our legitimate business interests, provided that such processing does not override your fundamental rights and freedoms. These legitimate interests include:

• Improving our Services by analyzing usage trends and technical data.
• Ensuring the security of our platform and protecting against fraud or misuse.
• Communicating with users regarding non-promotional service updates and important notices.
• Conducting research and development to enhance user experience and product offerings.

If you object to processing based on legitimate interests, you can exercise your right to do so as outlined in the “User Rights” section of this Privacy Policy.

Vital Interests

In rare instances, we may process your personal data where it is necessary to protect your vital interests or those of another person. For example, this could apply in emergency scenarios where the processing of data is essential for safety or well-being.

Public Interest or Official Authority

If required, Dubbix may process personal data for tasks carried out in the public interest or in the exercise of official authority vested in us. This is generally applicable only in cases mandated by law and subject to strict compliance requirements.

Dubbix ensures that all processing activities are aligned with one or more of the above legal bases.

Data Hosting and International Access

Your personal data is securely hosted on servers located within the United Kingdom and Ireland. These jurisdictions are recognized as providing an adequate level of data protection under Article 26 of the Dubai International Financial Centre (DIFC) Data Protection Law No. 5 of 2020, and are also considered adequate under the General Data Protection Regulation (GDPR).

Access to these systems is restricted to authorized personnel and conducted via secure, encrypted channels. This includes access by team members based in the United Arab Emirates, who access the data solely for operational and support purposes. At this time, no personal data is processed in jurisdictions that are not considered adequate under DIFC, GDPR, or other applicable data protection regulations.

Should we expand our processing activities to countries outside these recognized jurisdictions, we will ensure that such transfers are conducted in full compliance with applicable laws.

Data Processing Activities

We process your personal data for the following purposes as part of our service delivery:

• Service Operations
  • Providing speech-to-speech conversion, multilingual dubbing, and accent adjustment services.
  • Managing your account, subscriptions, and preferences.
• Data Storage and Analysis
  • Storing data securely on our servers for efficient service operation.
  • Analyzing usage patterns to optimize our platform and improve user experience.
• Automated Processing
  • Utilizing AI algorithms to process voice data, ensuring high-quality outputs for dubbing and translation services.
  • Automated tools for real-time speech-to-speech conversions and accent adjustments.
• Security and Compliance
  • Monitoring activities for fraudulent behavior or misuse of our services.
  • Ensuring compliance with Dubai Courts regulations and other applicable laws.
• Customer Support
  • Using data to resolve technical issues or respond to user inquiries.

Data Sharing with Third Parties

We may share your data with third-party service providers or processors under strict agreements that ensure compliance with Dubai Courts data protection laws. These include:

• Cloud Hosting Providers
  For secure data storage and server hosting.
• Payment Processors
  To facilitate transactions and manage subscriptions.
• Analytics Services
  To analyze and optimize platform performance.
• Support and Maintenance Teams
  For troubleshooting and improving service delivery.

All third-party processors are required to adhere to data protection standards as mandated by Dubai Courts laws, including safeguarding user data and maintaining confidentiality.

International Data Transfers

To ensure seamless service delivery, your personal data may be transferred and processed in jurisdictions outside the Dubai Courts. In such cases, Dubbix complies with strict Dubai Courts regulations governing international data transfers, including:

• Adequate Safeguards
  Ensuring that recipient countries or organizations provide an adequate level of data protection equivalent to Dubai Courts standards.
• Standard Contractual Clauses (SCCs)
  Implementing contractual clauses approved by Dubai Courts authorities to regulate cross-border data transfers.
• Explicit Consent
  Obtaining your consent for transfers to jurisdictions that may not provide equivalent data protection, where required.
• Binding Corporate Rules
  Where applicable, relying on internal policies governing data transfers within the organization.

Data Localization and Access Control

To further safeguard your data:

• Where possible, data is stored within the UAE or regions that comply with Dubai Courts regulations.
• Access to data is strictly controlled and limited to authorized personnel or trusted service providers on a need-to-know basis.

Your Rights in International Transfers

Users retain the right to:

• Receive Information
  Be informed of any international data transfers and associated safeguards.
• Object to Transfers
  Raise objections to transfers in specific cases by contacting us.

User Rights

As a user of Dubbix’s services, you have specific rights concerning your personal data under the Dubai Courts Data Protection Law No. 5 of 2020. We are committed to ensuring that you can exercise these rights easily and transparently.

Right to Access

You have the right to request:

• Confirmation on whether we process your personal data.
• A copy of the personal data we hold about you.
• Information about how we process your data, including the purposes, categories of data processed, and any recipients of your data.

Right to Rectification

You have the right to request that we correct inaccurate or incomplete personal data about you. If you believe the information we hold is outdated or incorrect, please contact us to have it updated.

Right to Erasure (Right to be Forgotten)

You can request that we delete your personal data in the following situations:

• The data is no longer needed for the purposes for which it was collected.
• You withdraw your consent, and there is no other legal basis for processing.
• You object to processing, and there are no overriding legitimate grounds.
• The data has been unlawfully processed.
• Erasure is required to comply with a legal obligation.

We may retain data where required by law or for the establishment, exercise, or defense of legal claims.

Right to Restrict Processing

You may request a restriction on the processing of your personal data in the following circumstances:

• You contest the accuracy of the data, allowing us time to verify its correctness.
• The processing is unlawful, and you oppose erasure, requesting restriction instead.
• We no longer need the data, but you require it to establish, exercise, or defend legal claims.
• You have objected to processing, pending verification of our legitimate interests.

Right to Data Portability

You have the right to:

• Receive your personal data in a structured, commonly used, and machine-readable format.
• Request that we transmit your data directly to another controller, where technically feasible.

Right to Object

You can object to the processing of your personal data in the following cases:

• Where processing is based on legitimate interests or performed in the public interest.
• For direct marketing purposes, including profiling related to marketing.

If you object, we will cease processing unless we demonstrate compelling legitimate grounds or need the data for legal claims.

Right to Withdraw Consent

If we process your personal data based on your consent, you have the right to withdraw it at any time. Withdrawal of consent will not affect the lawfulness of processing conducted before its withdrawal.

Right to Lodge a Complaint

If you believe we have not adequately addressed your concerns regarding your personal data, you have the right to lodge a complaint with the Dubai Courts Commissioner of Data Protection.

Right to Automated Decision-Making

You have the right not to be subject to decisions made solely based on automated processing, including profiling, that produce legal or similarly significant effects on you.

Exclusions to User Rights

While users have the right to object to data processing or request data erasure, these rights may be restricted where processing is necessary:

• To comply with legal obligations, such as regulatory requirements or court orders.
• For prevention of fraud or detection.
• To protect the public interest, including ensuring the security and integrity of our services.

In such cases, Dubbix will provide clear reasons for limiting user rights upon request.

Exercising Your Rights

To exercise any of these rights, please contact us at:

• Email: [email protected]
• Mailing Address: Unit OT-01, 44, Level 01 Central Park Towers, Dubai Courts – United Arab Emirates.

We will respond to your request promptly and in compliance with the timelines required by Dubai Courts law. In some cases, we may require additional information to verify your identity before fulfilling your request.

Security Measures

At Dubbix, protecting your personal data is our highest priority. We implement robust security measures to ensure the confidentiality, integrity, and availability of your information. These measures are designed to safeguard your data against unauthorized access, disclosure, alteration, or destruction, in compliance with the Dubai Courts Data Protection Law No. 5 of 2020.

Technical Security Measures

We employ advanced technical safeguards to protect your data, including:

• Encryption
  Personal data is encrypted during transmission and storage using industry-standard protocols to prevent unauthorized access.
• Secure Servers
  All data is stored on secure servers with access controls to protect against cyber threats.
• Firewalls
  We use firewalls to shield our systems from external attacks.
• Regular Software Updates
  Systems and applications are regularly updated to mitigate vulnerabilities.

Organizational Security Measures

To ensure data protection, we have established organizational policies and practices, including:

• Access Controls
  Access to personal data is restricted to authorized personnel on a need-to-know basis.
• Employee Training
  Our staff undergoes regular training on data protection laws, security protocols, and best practices.
• Data Handling Policies
  Internal policies govern how data is collected, processed, and stored securely.

Data Minimization and Anonymization

• Minimization
  We only collect and retain the minimum amount of personal data necessary to provide our services.
• Anonymization
  Where possible, personal data is anonymized or pseudonymized to further reduce risks.

Monitoring and Testing

We continuously monitor our systems and conduct regular testing to ensure their resilience and ability to withstand potential threats:

• Vulnerability Assessments
  Regular checks for weaknesses in our systems.
• Penetration Testing
  Simulated attacks to test the strength of our defenses.
• Audit Logs
  Monitoring and maintaining logs to detect and respond to suspicious activities.

Incident Response and Data Breach Management

In the unlikely event of a data breach, Dubbix has a comprehensive incident response plan in place:

• Immediate Action
  Identifying and mitigating the source of the breach.
• Notification
  Promptly notifying affected individuals and relevant authorities, including the Dubai Courts Commissioner of Data Protection, as required by law.
• Remediation
  Implementing corrective measures to prevent future incidents.

User Responsibilities

While we strive to protect your data, you also play an essential role in maintaining security. We encourage users to:

• Use strong, unique passwords and keep them confidential.
• Avoid sharing sensitive information with untrusted sources.
• Report any suspected unauthorized access to your account immediately.

Users are responsible for ensuring that all data they provide to Dubbix is accurate, complete, and authentic. Users must not upload or process unauthorized third-party data, including voice recordings or other sensitive data, without obtaining the necessary consents. Any misuse of the platform arising from user actions, including the unauthorized use of third-party data, will be the sole responsibility of the user.

Regular Updates to Security Protocols

Our security measures are continually reviewed and updated to stay ahead of evolving threats and to comply with the latest legal and industry standards.

Third-Party Sharing and Data Processors

To enhance your experience and improve the performance of our services, Dubbix collects certain device identifiers, including but not limited to:

• Advertising ID
• Android ID
• IMEI (International Mobile Equipment Identity)
• MAC address

These identifiers are used for the following purposes:

• Analyzing app performance, user engagement, and crash diagnostics
• Delivering personalized content and targeted advertising
• Enhancing app functionality and user experience

Ensuring security, fraud prevention, and service integrity

We may share these identifiers with trusted third-party service providers—such as analytics, attribution, and advertising partners (e.g., Meta, Adjust)—solely for the purposes outlined above.

All data is handled in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where applicable. Users can manage their preferences regarding data collection through device settings or by contacting us directly.

Third-Party Service Providers

We engage third-party service providers for specific functions critical to our operations. These may include:

• Cloud Hosting and Storage Providers
  To securely store and manage data for our platform.
• Payment Processors
  To process subscription payments and manage financial transactions.
• Analytics Providers
  To analyze user behavior, improve services, and optimize platform performance.
• Technical Support and Maintenance Teams
  To diagnose and resolve technical issues.

Purpose of Sharing

We only share personal data with third parties when it is necessary to:

• Deliver the services you have requested, such as voice processing, dubbing, and translation.
• Process payments and manage subscriptions securely.
• Conduct analytics to improve user experience and platform functionality.
• Comply with legal obligations or enforce our terms and conditions.

Data Processor Agreements

All third-party service providers who process your data on our behalf are required to sign robust Data Processing Agreements (DPAs) with Dubbix. These agreements ensure:

• Compliance with Dubai Courts data protection standards.
• Appropriate technical and organizational measures to safeguard your data.
• Restricted use of data strictly for the purposes outlined in our agreements.

Categories of Data Shared

Depending on the service, the following categories of data may be shared with third parties:

• Personal data, such as names and contact details, for payment processing.
• Usage data, such as session logs and interaction data, for analytics.
• Biometric data, such as voice recordings, for processing speech-to-speech conversion or accent adjustments (where consent is provided).

International Transfers by Third Parties

In cases where third-party service providers process data outside the Dubai Courts jurisdiction, Dubbix ensures that such transfers comply with Dubai Courts regulations by:

• Using Standard Contractual Clauses (SCCs) approved by Dubai Courts authorities.
• Conducting due diligence to confirm that third parties provide adequate data protection measures.
• Obtaining explicit user consent when required.

Prohibition of Unauthorized Sharing

Dubbix does not sell or rent your personal data to third parties for their marketing purposes. Any sharing of data is strictly limited to the purposes described in this Privacy Policy and is conducted under contractual safeguards.

Responsibility and Monitoring

We regularly monitor our third-party service providers to ensure compliance with our data protection standards. In the event of any non-compliance, we take immediate corrective action, including the potential termination of the partnership.

User Rights in Relation to Third-Party Sharing

You have the right to:

• Request detailed information about the third parties with whom your data has been shared.
• Object to the sharing of your data with certain third parties, subject to legal and operational considerations.

Data Retention

Dubbix retains personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, regulatory, and contractual obligations. This section outlines our data retention practices in accordance with the Dubai Courts Data Protection Law No. 5 of 2020.

Retention Periods

We categorize data retention based on the type of data and its purpose:

• Account Information
  Retained for the duration of your use of Dubbix’s services and up to 6 months after account termination to address post-termination issues, such as customer support or disputes.
• Transaction and Payment Data
  Retained for a minimum of 2 years to comply with legal and financial reporting requirements.
• Voice and Biometric Data
  Retained only for the duration of the requested processing and deleted immediately after processing unless explicitly consented to by the user for future use or storage.
• Usage Data
  Retained for 12 months to analyze trends, improve services, and ensure platform security.
• Marketing and Consent Records
  Retained for 2 years or until consent is withdrawn by the user.

Factors Influencing Retention

The retention period for data may vary based on:

• Legal and regulatory requirements.
• Operational needs, such as resolving disputes or maintaining accurate financial records.
• User requests for data deletion or portability, where legally permissible.

Deletion of Data

When the retention period expires or the data is no longer needed, we take the following steps to ensure secure deletion:

• Secure Erasure
  Data is permanently deleted from our systems using industry-standard methods.
• Anonymization
  Where possible, data is anonymized so it can no longer be linked to an individual, enabling continued use for statistical and analytical purposes.

Exceptions to Retention

In certain situations, data may be retained beyond the standard retention periods:

• To comply with legal obligations, such as court orders or regulatory investigations.
• To establish, exercise, or defend legal claims.
• Where consent is provided by the user for extended retention.

User Rights Related to Retention

You have the right to:

• Request Deletion
  Request the deletion of your personal data when it is no longer required for the purposes outlined in this policy.
• Access Retention Details
  Inquire about the specific retention periods applicable to your data.

Dubbix regularly reviews its data retention policies to ensure compliance with evolving legal and operational requirements. If you have any questions or concerns regarding our data retention practices, please do not hesitate to reach out.

Cookies and Tracking Technologies

Dubbix uses cookies and similar tracking technologies to enhance your experience, analyze usage trends, and deliver personalized content and services. This section explains how we use these technologies and your choices regarding their use.

What Are Cookies and Tracking Technologies?

• Cookies:
  Small text files placed on your device when you visit our website or use our services. They help us recognize your device, improve navigation, and remember your preferences.
• Tracking Technologies:
  These include pixels, web beacons, and scripts used to collect and track information about user behavior on our platform.

Types of Cookies We Use

• Essential Cookies:
  • Purpose: Necessary for the basic functionality of our platform, such as logging in and accessing secure areas.
  • Example: Session cookies to maintain user sessions.
• Performance Cookies:
  • Purpose: Collect data about how users interact with our platform to improve functionality and performance.
  • Example: Measuring page load times or error rates.
• Functional Cookies:
  • Purpose: Store user preferences to provide a more personalized experience.
  • Example: Language or region preferences.
• Analytics Cookies:
  • Purpose: Gather information to understand user behavior and optimize our services.
  • Example: Tracking pages visited and time spent on the platform.
• Marketing Cookies:
  • Purpose: Deliver targeted advertisements and measure the effectiveness of marketing campaigns.
  • Example: Cookies that track browsing history to display relevant ads.

How We Use Cookies

We use cookies to:

• Enable essential platform functions.
• Analyze and understand how users interact with our services.
• Deliver content tailored to user preferences.
• Facilitate secure transactions.
• Improve overall platform usability and performance.

Third-Party Cookies

Some cookies used on our platform are set by third-party providers, such as:

• Analytics Services:
  To track user activity and provide insights into website usage (e.g., Google Analytics).
• Advertising Partners:
  To deliver personalized ads and measure their effectiveness.

These third parties are required to comply with data protection laws and only process data for the purposes agreed with Dubbix.

Managing Your Cookie Preferences

You have the right to control and manage cookies on our platform:

• Consent:
  Upon your first visit, you will be presented with a cookie banner to accept or manage your preferences.
  Non-essential cookies are only set after obtaining your explicit consent.
• Browser Settings:
  Most browsers allow you to block or delete cookies. Check your browser’s settings for options.
  Note: Disabling cookies may affect the functionality of certain features on our platform.
• Opt-Out Mechanisms:
  You can opt out of specific types of tracking, such as analytics or marketing, by adjusting your preferences in the cookie banner or via our Cookie Management Tool.

Do-Not-Track (DNT) Signals

Dubbix honors Do-Not-Track (DNT) signals where supported by your browser. When DNT is enabled, certain tracking technologies may be disabled.

Updates to This Section

This Cookies and Tracking Technologies policy may be updated periodically to reflect changes in our use of cookies or regulatory requirements. We recommend reviewing this section regularly.

Opt-Out Mechanisms

Users have the option to opt out of specific data uses or services by:

• Marketing Communications:
  Following the “unsubscribe” link provided in any promotional emails or contacting us directly at [Insert Contact Email].
• Non-Essential Cookies:
  Adjusting preferences through our cookie management tool or browser settings.
• Analytics Tracking:
  Opting out through the analytics provider’s tools, such as Google Analytics’ opt-out browser add-on.

For further assistance in opting out of any service or data use, users may contact us at [email protected].

Children’s Privacy

Dubbix is committed to protecting the privacy of children and ensuring compliance with applicable laws, including the Dubai Courts Data Protection Law No. 5 of 2020. This section outlines our approach to processing data from users under the age of 16.

Age Restrictions

• Dubbix’s services are not intended for individuals under the age of 16.
• We do not knowingly collect, use, or store personal data from children without verifiable parental consent.

Parental Consent

If we become aware that we have inadvertently collected personal data from a child under 16 without parental consent, we will take the following actions:

• Promptly delete the data from our systems.
• Notify the parent or guardian, if contact information is available.
• Ensure that no further processing occurs until proper consent is obtained.

Features for Educational or Family Use

If Dubbix introduces features or services intended for educational or family use:

• We will provide clear information about how data is collected, used, and shared.
• We will implement mechanisms for parents or guardians to control and monitor data usage.

Parental Rights and Controls

Parents or guardians have the right to:

• Access: Request access to their child’s data that may have been inadvertently collected.
• Correction or Deletion: Request correction or deletion of their child’s personal data.
• Withdraw Consent: Withdraw previously granted consent at any time.

Reporting Unauthorized Data Collection

If you believe a child under 16 has provided personal data to Dubbix without parental consent, please notify us immediately at [email protected]. We will investigate and take appropriate action to address the issue.

Educational Content for Children

In the event Dubbix provides educational content or services for children, we will ensure compliance with all relevant child data protection laws, including obtaining appropriate parental consents and providing clear disclosures about data usage.

Dubbix is dedicated to safeguarding children’s privacy and ensuring that our platform is used responsibly. If you have questions or concerns about our practices related to children’s privacy, please contact us.

Changes to the Privacy Policy

Dubbix reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the functionality of our services. Any updates will be posted on our website with the effective date clearly indicated.

If the changes significantly affect your rights or the way we process your personal data, we will notify you in advance through email (where possible) or a prominent notice on our platform. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

By continuing to use Dubbix’s services after the updated Privacy Policy takes effect, you acknowledge that you have read and understood the revised terms. If you do not agree with the changes, you may discontinue using our services.

Contact Information and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or the way your personal data is handled, please reach out to us using the contact details provided below. We are committed to addressing your concerns promptly and transparently.

Contact Information

• Email: [email protected]
• Mailing Address: Unit OT-01, 44, Level 01, Central Park Towers, Dubai Courts – United Arab Emirates

Submitting Complaints

If you believe your data protection rights have been violated or you have concerns about our compliance with the Dubai Courts Data Protection Law No. 5 of 2020, you can submit a complaint to us through the above contact details. We will investigate the matter and provide a response within the timelines required by law.

Escalating Complaints to the Commissioner of Data Protection

If you are unsatisfied with our resolution of your complaint, you have the right to lodge a complaint with the Dubai Courts Commissioner of Data Protection. You can contact the Commissioner through the details provided on their official website: https://www.difc.ae/business/registrars-and-commissioners/commissioner-of-data-protection.

We value your trust and are dedicated to ensuring your privacy concerns are addressed effectively. Please do not hesitate to contact us for further assistance.

Governing Law and Dispute Resolution

This Privacy Policy is governed by and construed in accordance with the Dubai Courts Data Protection Law No. 5 of 2020 and other applicable laws of the Dubai Courts.

Governing Law

All matters arising from or related to this Privacy Policy, including its interpretation, application, and enforcement, shall be subject to the laws of the Dubai Courts.

Dispute Resolution

• Informal Resolution:
  In the event of a dispute regarding this Privacy Policy or the handling of your personal data, we encourage you to first contact us directly at [email protected]. We will work in good faith to resolve the issue promptly and amicably.
• Arbitration:
  If the dispute cannot be resolved informally, it shall be referred to arbitration in accordance with the Dubai Courts-LCIA Arbitration Rules. The arbitration shall take place in the Dubai Courts, and the language of arbitration shall be English.
• Jurisdiction:
  By using our services, you agree that any unresolved disputes shall fall under the exclusive jurisdiction of the courts of the Dubai Courts, unless otherwise required by mandatory legal provisions.

Dispute Resolution for Data Misuse or User Rights Challenges

In cases where disputes arise concerning alleged misuse of data or the misinterpretation of user rights, Dubbix will prioritize amicable resolution through mediation under Dubai Courts jurisdiction. If mediation does not result in a satisfactory resolution, disputes will be escalated to arbitration under Dubai Courts-LCIA Arbitration Rules.

No Waiver of Rights

Nothing in this section limits your statutory rights to seek remedies under applicable laws, including filing a complaint with the Dubai Courts Commissioner of Data Protection.

For any concerns regarding disputes or legal matters, please contact us directly at [email protected]. We are committed to resolving issues in a manner that respects your rights and complies with applicable laws.